so that your customers have a great trip you need to follow or achieve these possibilities.

possible return: you have to try to satisfy all the needs of your customer to get this back to your business and a good impression of your business is carried

100 steps to head: to make sure that your client feel good you have to go two steps ahead of him, if your customer has an expectation you as an employee or owner must overcome the expectation that customer.

Perseviran: the road to success is never easy and neither will trying to meet customer needs, to be the best you have to try many times and sometimes mistake but we have to keep in mind that for the next'll do better

knowledge: this is one of the most important points in any business, which is to know about what you're selling, you know what you can offer competition and also be aware of all the news that enter the field in the which your business is located

Reputation: This is another very important, this can be felt more in small business where your reputation is everything

conclusion

If you break or failure of the chain as much as possible is that the customer leaves unsatisfied with the result that the reputation of your business falls for an angry customer who finds or had a bad experience in your business that means you've lost five clients