Costumer Service 

the costumer service is the most important in all kind of businesses,  to become a successful venture companies invest heavily in training employees so they know how to treat people and also to suit the client's personality.
 Customer service started out as help offered at a desk at the back of a department store, and evolved with the invention of the telephone. In today’s hyper connected world, customer service is more than just the help desk agent that answers your questions when you call an 800 number for help. It’s grown to encompass every interaction that a customer has with a brand. It includes phone, email, chat, web forms, and social communications, as well as self-service support sites. And it happens before, during, and after a sale.

Awesome support is critical for small businesses.

 In a world where small businesses need to do more than just sell products—they also want to build relationships—customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. It’s teaching them how to do more with your products. It starts with a smile and a friendly word, and finishes with sharing your expertise—even when it has nothing at all to do with your products. And for small businesses,  customer service can be your secret weapon.

Tips to improve costumer service

 Smile

Smiles are contagious – usually when you smile at somebody they’ll smile back at you.  Do not pretend to smile, or produce a false smile since these are easy to spot and send the wrong messages. Instead relax, gain eye-contact and smile naturally.

Listen

By not listening you can become very frustrating to the customer and may lose a sale or repeat visit.   Listen to the customer’s needs, empathise and find the best solutions.

Learn your Business

  Make sure that you know more about your business than the customer does, be able to answer questions about your business or organisation even if they are not related to your normal field of work.
For example:
  if you work in a hotel learn about the business, how many rooms there are, the history of the building, when breakfast is served.
But if you dont know the answer never say a lie or make up a answer.

Conclusion

In conclusion the costumer service is the most important of the industry, you need to entrain your employes to give the best of their for the customer.